Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must return it in condition where we can put the item for sale again. Regardless 20% restocking fee applies on items returned to us within the return window.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within the 7 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@perthtimbersuppliers.com.au
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@perthtimbersuppliers.com.au.
To return your product, you may contact us to have it picked up or return using your own courier to our warehouse address that has been given. Once you contact for your return request, we will email you back with approved to return email with instructions to drop purchased items to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If we have supplied you wit a wrong good, we will take full responsibility to have it picked up.
Contact us at sales@perthtimbersuppliers.com.au for questions related to refunds and returns.
